All museums

Frequently Asked Questions

What is Useeum?

Useeum is a vast museum universe, consisting of a single unified app for all museums and this new, shared ticket portal. Here on the site, you can both find your next museum experience and purchase your tickets. Make your next museum visit exciting with the Useeum app at hand. Here you’ll find a wealth of great stories in the form of guides, podwalks, and treasure hunts for a variety of museums, visitor centers, castles, nature parks, and the like.

Why can't I purchase tickets for all museums through Useeum?

The ticket portal is new, and we are working on including all Danish museums. Right now, you can purchase tickets for the museums you see here, but we hope that in the future, you’ll be able to buy tickets for even more museums.

How do I show my tickets upon arrival?

Your tickets have been sent to your email and consist of a QR code. Show this QR code to the staff upon arrival, and they will scan and redeem your tickets.

You can display the email with the QR code directly from your mobile or print it out.

What should I do if I've lost my tickets?

Your tickets have been sent to your email. Remember to check your spam folder.

If you’re unable to find it, please send us an email, and we’ll resend the ticket to your email.

What are Useeum's terms of purchase, privacy policy, and cookie policy?

Read our terms of purchase and privacy policy here.

Read our cookie policy here.

FDM

How do you become an FDM member?

As a member of FDM, you gain access to plenty of relevant benefits that make your life as a driver easier, cheaper, and safer – and you also get a discount on a selection of museum tickets if you purchase them through Useeum. You can become an FDM member here.

Are you experiencing issues with your FDM login?

If you are experiencing issues with your login, you can contact FDM’s customer service at +45 70 13 30 40. You can also contact FDM’s membership service. You will receive an email within 1-2 business days.

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